Terms and Conditions

General Terms and Conditions

Last Updated:01-12-2024

1. Scope of Validity

(1) The following General Terms and Conditions of Business are part of every contract concluded via this website www.soyaathens.gr (the “Site”) between as “Owner” or “Seller” and the “Buyer”. (2) The Seller renders their services solely based on these General Business Terms and Conditions. Deviating provisions on the Buyer's part shall only apply with explicit written approval by the Seller. (3) These General Terms and Conditions of Business apply to all of the Seller’s services offered on this website. By availing themselves of these services, the Buyer acknowledges these General Terms and Conditions of Business as binding.

2. Registration, Accounts, and Passwords

(1) Accessing certain services on the Site may require registration and the creation of an account. Suppose you create an account on the Site. In that case, you agree to be responsible for maintaining the confidentiality of user emails, names, passwords, or other account identifiers which you choose, and for all activities that occur under such account identifiers. (2) You agree to promptly notify the Seller of: a) any loss of your user emails, names, passwords, or account identifiers, and b) any unauthorized use of your emails, user names, passwords, or account identifiers. The Seller will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms.

3. User Contributions Areas

(1) User Contributions Areas. Certain areas of the Site may include user reviews or site reviews, that may allow you and other users to submit product reviews, comments, or other information or content via the Site or otherwise (“User Contributions Areas”). Contributions do not reflect the views of the Seller. You are solely responsible for your use of Interactive Areas of the Site and for any Contributions that you post, both of which are done on your own responsibility. (2) The Seller takes no responsibility and assumes no liability for any Contributions posted, stored, or uploaded by you or any third party, or for any loss or damage thereto. In addition, although the Seller has no obligation to monitor or screen Contributions posted in any User Contributions Area, the Seller may edit or remove any Contributions on the Site at any time and for any reason without notice.

4. Conclusion of contract

(1) The presentation of products by the Seller on this website does not constitute a binding offer by the Seller but solely an invitation to purchase. (2) The contract, in the form of a purchase agreement, shall be formed by an offer of purchase by the Buyer and a) the acceptance on contract by the Seller in the form of an order confirmation or b) implied by the dispatch of the goods requested by the Buyer to the delivery address provided by the Buyer. (3) An order confirmation sent to the Buyer by email does not constitute acceptance of contract by the Seller.

5. Price and Terms of delivery/shipping costs

(1) All prices include the applicable VAT. These may differ from the prices charged at the same time in our markets. The decisive factor is the price stated when the order was placed. The VAT rates used to calculate the final prices depend on the country in which the goods are to be sent. Other VAT rates may apply if you choose a different shipping country than Greece. (2) When delivering to countries outside of Europe, to non-EU countries or to EU exceptions, additional country-specific import duties, customs clearance fees, customs clearance service fees, and possibly import sales taxes may apply. The amount of the fees depends on the country of delivery. You pay these fees at your local customs office. You are responsible for these fees. (3) The shipping costs are free for deliveries to a delivery address except the Athens, Attika area. All orders within Athnes shipped BOXNOW. Shipping details and tracking information will be delivered by email once your order is shipped. For delivery to the rest of Greece, and foreign countries you pay depending on the weight of the shipping country. To ensure that every frozen product will be only by click away. (4) A package that includes 6kg of the product will be calculated by the different calculation. (5) In case of a cancellation of the order, within 24 hours, we will refund full payment including shipping costs. (6) When returning the package, the buyer bears the direct costs of returning the goods. (7) If the seller incurs additional shipping costs because of a wrong delivery address or wrong addressees, the buyer has to reimburse these costs, unless they are not responsible for the wrong information. (8)In case of delivery delays we will inform you in advance.(9). We will begin dispatching your order after we confirm the payment. Please note that payment confirmation may take 5 to 7 days.
10). Only products that are available for delivery can be selected. If, after you submit your order, we find that the product you ordered is out of stock, we will inform you when we confirm the shipment. If you have not ordered any other products, your order will be canceled. If you have ordered multiple products, we will send you the available items. Any payments made for the unavailable product will be refunded immediately. (11) Frozen and chilled products are not delivered automatically; the buyer is responsible for them. Soya Athens is not liable for quality issues related to dry-packed foods during transport. (12) Additional Costs: Parcel has been returned to seller due to wrong delivery address. The buyer has the reasonability to pay for the cost associate with it. Please note, if the parcel is free of postage charger and is returned to seller but require for re-delivery due to error of shipping address or missed delivery attempts. The buyer will require to pay for re-delivery charge. In the occasion of order has been dispatched, but the buyer would like to cancel order; refund will be made to buyer after deduction of delivery charge.

6. Payment

(1) The prices stated on the Seller’s website on the date of the order shall apply. The price stated applies solely for orders made via the website. In particular, they do not apply for offerings in the Seller’s regional business premises. (2) The purchase price plus shipping costs shall become payable without deductions upon conclusion of the contract. The purchase price and shipping costs shall be paid at the Buyer’s discretion by way of one of the payment methods indicated during the order process. In the event of payment by PayPal or credit card via PayPal, PayPal shall be requested to collect the invoice amount as soon as the Buyer has completed the order. (3) All prices are retail prices, including Greek VAT (4) Payment methods: You can currently pay, as you choose, by bank transfer, PayPal or credit card via PayPal.

7. Retention of title

Until the full payment of the purchase price, the seller reserves the title to the delivered goods.

8. Redemption of promotional coupons

(1) Promotional coupons (coupons that you cannot purchase but that we issue within the scope of advertising campaigns with a fixed period of validity) are only valid within the period of time stated and may only be redeemed once during an order process. Individual brands cannot be excluded from the voucher campaign. (2) The value of the goods must be at least equivalent to the amount of the promotional coupon. For administrative reasons, it is not possible to reimburse any residual balance on the voucher. (3) Promotional coupons can only be redeemed prior to completion of the order process. It is not possible to apply them afterwards. The credit on a promotional voucher is neither payable in cash nor interest-bearing. (4) The promotional voucher cannot be transferred to third parties. Multiple promotional voucher cannot be combined with one another and with NikanKitchen Reward Points. (5) If the credit on a promotional coupon is not adequate for the order, the difference can be paid via the payment methods available. (6) The promotional coupon will not be reimbursed if goods are returned in part or in full, provided that the promotional coupon was issued within the scope of an advertising campaign and no consideration has been paid for it.

9. Redemption of Reward Points

(1) The Seller offers the Buyer reward points within the scope of reward program. is automatically put into the shopping basket when a minimum purchase value is reached. (2) The customer may only be redeemed once during an order process and the redeemed points equivalent to the amount a maximum of one identical gift per order. (3) The maximum redeemable points are automatically calcualted are presented during an oder process. For administrative reasons, there is a minimum purchase value excluding shipping costs (5€) to redeem reward points. If the value of the order is less than the relevant minimum purchase value, the reward points can not be redeemed. (4) If the promotions cannot be combined with promotional coupons.

10. Data protection

The Seller’s privacy policy shall apply in respect of data protection.

11. Cancellation policy

(1) Right of withdrawal: The buyers have the right to withdraw from this contract within fourteen days without giving reasons. The cancellation period is fourteen days except foods, tea,drinks, from the day on which you or a third party named by you who is not the carrier took possession of the last goods. To exercise your right of withdrawal, you must send us a clear declaration (e.g. a letter or e-mail sent by post) about the decision to withdraw from this contract. The buyers can use the attached model withdrawal form for this, but it is not mandatory. To meet the cancellation deadline, it is sufficient for the buyer to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.(2) Consequences of revocation: If you revoke this contract, we will paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within thirty days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You will be responsible for the costs of returning the goods.
(3) Model withdrawal form:
If you wish to withdraw from the contract, please fill in this form and return it to us.
We will send you a special form if you wish to withdraw from the contract.
(4) Termination cancellation policy:
Unless otherwise specified, the right of withdrawal does not apply to distance contracts for the delivery of goods that are not prefabricated but are produced by individual choice or decision of the consumer or are clearly adapted to the consumer's personal needs.

12. Consumer Arbitration BoardThe Seller shall not participate in the settlement of disputes before a Consumer Arbitration Board.

13. Applicable Law/Final Provisions(1) Greek law shall apply, excluding the UN Contracting Party's Contracting Party Agreement. Mandatory provisions of the consumer's country of usual residence shall remain unaffected. (2) If the Buyer is a merchant or has no general place of jurisdiction in the country or transfers abroad after the conclusion of the contract or if his place of residence on the date of the commencement of the proceedings is unknown, the place of performance and jurisdiction for disputes arising from this contract shall be the Seller's registered office.

14. Copyright and intellectual property

(1) User Contributions Ar. Certain areas of the Site may include user reviews or site reviews (“Interactive Areas”), that may allow you and other users to submit photos, images, product reviews, comments, or other information or content via the Site or otherwise (“Contributions”). Contributions do not reflect the views of the Seller. You are solely responsible for your use of Interactive Areas of the Site and for any Contributions that you post, both of which are done at your own risk. (2) The Seller takes no responsibility and assumes no liability for any Contributions posted, stored, or uploaded by you or any third party, or for any loss or damage thereto. In addition, although the Seller has no obligation to monitor or screen Contributions posted in any Interactive Area, the Seller may edit or remove any Contributions on the Site at any time and for any reason without notice.

15. Limitation of liability / Exclusion of liability

(1) Soya Athens does not provide any guarantees. The risks associated with the use of the Internet must be borne by the Buyer. The Seller provides content for the Goods from other Internet sites, resources or from manufacturers of the Goods. The Seller strives to ensure that the content or material is accurate, reputable and of high quality, but cannot be held responsible if this is not the case. The Seller is not responsible for errors or omissions, or for the results obtained from the use of such information, or for technical problems that may arise on Soya Athens.gr. If the Seller is informed of an inaccuracy in the material on the site, we will endeavour to correct the inaccuracy as soon as reasonably possible. Unless otherwise provided for in Article 5 or Article 9, paragraph 1, the statutory warranty rights apply in principle. Articles 4 to 4 of these General Terms and Conditions. (2) The seller shall only be liable for damages other than damages resulting from injury to life, body or health if these are caused by intentional or grossly negligent acts by the seller, its employees or its agents or by a culpable breach of a fundamental duty. This also applies to damages resulting from breaches of obligations and the commission of illegal acts during contract negotiations. Liability for damages exceeding this is excluded. (3) Except in the case of intentional or grossly negligent acts, breaches of fundamental duties or injury to life, body or health by the seller, its employees or its agents, liability is limited to typical damages which were foreseeable at the time of conclusion of the contract and, in terms of amount, to the average damages typical for the contract. This also applies to indirect damages such as lost profits.